Our most orders are shipped within 3 working days and delivered in 2-3 days from shipping. However in some cases, we may take longer, up to 6 working days, to ship the order depending upon the order size and product. We ship through leading courier services, and you can track your order online after it is shipped. While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability. While we strive hard to deliver on time, due to the load with the couriers and depending upon where you live estimate a delay of 2-3 days.In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.
We value your trust in us, and aim to ensure that you enjoy shopping and sending gifts to your loved ones through us, and to deliver a fantastic experience each time you order with us. We would love to hear from you if we have lived up to our promise, or on the rare occasions that we goof up, we shall seek your feedback to help us improve. Please do write in to us at firstname.lastname@example.org.
If unfortunately you have to cancel an order, please do so within 5 hours of placing the order to receive full refund on the order placed. However, if the order is cancelled after 5 hours of placing but before shipping it, then you shall receive a refund of 50% of the order amount. No refund will be provided after the order has been shipped.